Returns & Exchanges
Return window
Within 7 days of delivery, items that are unworn and in resalable condition may be returned or exchanged for any reason.
Custom pieces
Custom-made pieces are one-of-a-kind designs and are not returnable unless there is a quality issue. We will always confirm the design with you before crafting begins.
Quality issues
If your item is found to be man-made, dyed/impregnated, or has an obvious quality problem, we will replace or refund it unconditionally — return shipping is on us.
Non-quality returns
For change-of-mind returns within the 7-day window, the return shipping cost is borne by the buyer (please keep your insured-shipping receipt).
Return process
Message your consultant on WhatsApp → we confirm eligibility → you ship the item back following our instructions → after inspection we issue a refund or a replacement.
Who pays return shipping
For quality-related returns we cover round-trip shipping. For change-of-mind returns the buyer covers the return leg; please use a trackable service.
Return address & contact
WhatsApp: +60 10-255 0587; China support line: +86 138 5379 5611; Email: hello@altarmala.shop; Return address: No. 269 Guluwan Village, Xiangcheng Town, Zoucheng City, Jining, Shandong, China (same as business licence). Please contact your consultant before shipping anything back.
Refund method & timing
Approved refunds are returned via the original payment method, usually arriving within 3-5 business days after inspection (actual timing depends on your payment provider).
Business entity
This site is operated by Jining Tuoyang E-Commerce Co., Ltd. (Unified Social Credit Code 91370883MAKMMDJL1J).
